Cluster for Co-Creative Service Design and Innovation (CCSDI) has during a five-year period been a multidisciplinary and cross-sector network with an overarching goal of exploring, evaluating and documenting co-creative service design as an approach to service innovation. Sub-goals have been: 1) generate knowledge about how service design and co-creation can facilitate innovation processes ensuring quality of established methods and tools, and further develop these to address current needs, and close knowledge gaps 2) disseminate acquired knowledge to relevant stakeholders locally and nationally.
CCSDI has connected different stakeholders: Research and development participants (university, research institute), public healthcare providers (municipal and specialist healthcare), business partners (design-and consulting agencies, technology companies, service providers) and the voluntary sector (user-and interest org.). By connecting stakeholders from different sectors and fields, the cluster has based the activities on research in addition to experience-based knowledge from practice. The involved stakeholders have contributed to with competence- and knowledge development, and to close knowledge gaps.
CCSDI unites co-creation with service design and service innovation, and since its beginning the involved stakeholders have met for annual workshops to work on central themes to explore, document and evaluate how co-creative service design can lead to successful innovations in health. Early in the project, a semi-systematic literature review was carried out, which has been part of the research-based basis for the various themes that the network has worked on. This has been supplemented with experience-based knowledge from practice that the stakeholders have contributed with. Through this process, the cluster have identified knowledge gaps and the need for methods and tools for use in co-creative and/or innovation processes. Through an iterative and co-creative design process, the cluster developed "the CoReflect Toolkit", which has been evaluated, revised, and redesigned before the final version which now is available. The toolkit is an easy-to-use tool for evaluating co-creative sessions, and focuses both on process-and project progress, with the aim of improving further processes and activities. The purpose is to ensure that innovation processes are more efficient, productive, and desirable for the parties involved. Self- and collaborative reflection and evaluations are central, but underestimated and de-prioritized parts of the design-and innovation process. The CoReflect toolkit addresses this, as an aid for structured and user-friendly feedback.The toolkit is now available to everyone, and is available in English/Norwegian.
More information about The CoReflect Toolkit can be found at the following resources:
Release of the CoReflect Toolkit: https://www.youtube.com/watch?v=CuJxihxw3VI
The CoReflect Toolkit, evaluating Co-Creative sessions: https://www.youtube.com/watch?v=HwJpDHEWsxs
The Toolkit in PDF: https://www.ccsdi.no/coreflect
Miro template: https://miro.com/miroverse/coreflect-toolkit/
CCSDI has been an important arena for networking and for multidisciplinary project development. Participants from the cluster have developed projects about service innovation in healthcare that have succeeded in obtaining research funding. The cluster has further created a common conference arena and has organized conferences where various stakeholders have met to share knowledge, research and experiences about methods, co-creation and innovation in health. During the project period, CCSDI has organized three attendance-based/hybrid conferences:
2019 Service design in health - how do we co-create the solutions of the future? Attendance-based conference at Doga, Oslo
2020 From crisis to creativity & innovation: how people, healthcare & societies respond to global disruptions, and the impact for future solutions. Hybrid conference, Dokkhuset, Trondheim/digital live streaming
2022 CoReflection – reflections on service design, methods and innovation in health. Hybrid conference, Doga, Oslo/digital live streaming
2022 Digital inspiration day: Design in healthcare
Digital conference, live streaming globally. Organized by CCSDI with invited contributors from:
• Ara Manawa, Auckland City Hospital, New Zealand
• Helix Centre, London, UK
• AHO, Oslo School of Architecture and Design, Norway
• OCAD University Toronto, Canada
In addition, the network has been a driver for improved and strengthened cooperation regarding educational activities at the Universities involved where other cluster participants e.g. have been guest lecurers, they have contributed with topics for master’s thesis, and have had exchange activities. A number of master's students have written their master's thesis or project
- kompetanseutvikling hos de ulike partnerne som har vært med i CCSDI om hvordan jobbe med utvikling av nye løsninger og innovasjoner i helse som er hensiktsmessige både med fokus på brukere, organisasjon, samfunn og teknologi
- rammeverk for samskapende tjenesteinnovasjon innen helse
- nytt metodeverktøy "The CoReflect Toolkit" er utviklet og tilgjengelig på markedet
- bruk at metodeverktøyet "The CoReflect Toolkit" kan bidra til mer hensiktsmessige og effektive samarbeids-og utviklingsprosesser (er utviklet for helse, men er et generisk verktøy som kan benyttes i alle sektorer og bransjer)
- økt samarbeid mellom offentlig sektor, næringsliv, frivilligheten, institutt og universitet
- nye samarbeidsprosjekt om tjenesteinnovasjon innen helse der formålene er å adressere de store samfunnsutfordringene vi står overfor
- fagutvikling og kunnskapsutveksling mellom ulike fag og sektorer
Norway faces an increasing demand for health care services and a shortage of personnel. Service innovation, digitalisation and technology introduction may enable the future provision of high quality health care. Many initiatives do however fail as they never pass the project stage. Successfully transforming health care services requires that innovations and approaches are developed drawing on research as well as different perspectives and experiences. Co-design represents an opportunity for involving a variety of actors in jointly exploring and developing innovations and new practices.
The Cluster for Co-creative Service Design and Innovation (CCSDI) is an interdisciplinary and inter-sectoral cluster established to build up a nationally leading research and development environment addressing the challenges in the area. The cluster brings representatives from the primary and specialist health care and the service design sector together with researchers from service design, ICT, technology management, nursing science and medicine. This composition, supported by international experts, ensures that what is done is based on state of the art research and experiences from practice, closely related to on-going projects, and that findings can be integrated in practice and study programmes, disseminated to practitioners nationally and published internationally.
Positioned at the intersection of co-design, service design and service innovation, the cluster makes use of an iterative approach modelled on innovation approaches. It involves cluster members in identifying and iteratively working on six key topics in work-groups to explore, document and evaluate how co-creative service design approaches may lead to successful service innovation in health care services. Through this five-year initiative CCSDI aims to develop new knowledge and competence on co-creative research-based service innovation that can help the health care services tackle the challenges they face.