The healthcare services face challenges and are required change needs due to both demographic and societal changes. Service innovation, technological innovations and digitalization enable new ways to develop and deliver healthcare services. However, there are challenges in implementing and scaling new solutions, and many projects are never carried on after the project stage. Successful transformation of healthcare requires that innovations and new solutions are developed based on user needs, adaptations to the use context, addressing different stakeholders 'perspectives and assumptions, and address organizational aspects and funding models, in addition to research-based and experience-based knowledge. Co-creation-and co-design represents new opportunities for collaborative activities in a joint exploration and development of innovations and new practices.
The Cluster for Co-Creative Service Design and Innovation (CCSDI) is a multidisciplinary and cross-sectoral cluster established to achieve a nationally leading research and development environment that addresses challenges in the field. The overall goal is to explore, evaluate and document co-creative service design as an approach to service innovation.
CCSDI connects different stakeholders together: Different research and development institutions (university, research institute), different public health service providers (municipal health service, specialist health service, health enterprises), several private companies (design agency, technology companies, service providers) and user- and interest organizations. CCSDI is based on research in addition to experience-based knowledge from practice. CCSDI seeks to develop projects related to existing user needs and the needs of the healthcare services, and aims to close the knowledge gaps. The goal is to achieve improved methods, processes and services that can be implemented in practice and in study programs. The results are disseminated nationally and published internationally.
CCSDI unites co-creations with service design and service innovation, and since its start in 2017, the CCSDI partners have met annually for a workshop to address the key themes to document and evaluate how co-creative service design can facilitate successful innovation in healthcare. In addition, the CCSDI-partners have worked in smaller working groups between the annual workshop, working on three thematic areas: 1) the active, informed and involved patient, 2) the collaborative multidisciplinary team, and 3) integration of service design in the health sector. A PhD fellow at NTNU is affiliated with CCSDI related to the theme "the collaborative multidisciplinary team". In addition, there are several completed and ongoing master's students associated with CCSDI, and at NTNU a lecturing-class has been established associated with CCSDI. There have been several project initiatives from the CCSDI, some of which have received funding and are now ongoing.
The cluster has developed tools for use in co-design sessions, these are now being tried out and will be evaluated (in an iterative process). We are working with publications-and disseminations. There has been conducted a series of mini-seminars and workshops within the cluster.
In the spring of 2019, the CCSDI organized the conference: "Service design in healthcare - how to co-create the future health services". The conference was available and accessible to anyone interested. At the conference, the various CCSDI actors presented ongoing project and thematic contributions, and a panel discussion was held with subsequent discussions to highlight the topic to a national and international audience. The conference was arranged to a full house at DOGA, and has received very good feedback.
Autumn 2020 the second CCSDI-conference was arranged with the following title:
From Crisis to Creativity and Innovation: How people, healthcare and societies respond to global disruptions, and the impact for future solutions. The conference was held as a hybrid-conference, and recordings from the conference may be seen here: https://www.ccsdi.no/blogg
CCSDI intends to develop new knowledge and expertise on collaborative service design and innovation that can help health services meet the future needs for quality-bearing services delivered in cost-effective ways.
Norway faces an increasing demand for health care services and a shortage of personnel. Service innovation, digitalisation and technology introduction may enable the future provision of high quality health care. Many initiatives do however fail as they never pass the project stage. Successfully transforming health care services requires that innovations and approaches are developed drawing on research as well as different perspectives and experiences. Co-design represents an opportunity for involving a variety of actors in jointly exploring and developing innovations and new practices.
The Cluster for Co-creative Service Design and Innovation (CCSDI) is an interdisciplinary and inter-sectoral cluster established to build up a nationally leading research and development environment addressing the challenges in the area. The cluster brings representatives from the primary and specialist health care and the service design sector together with researchers from service design, ICT, technology management, nursing science and medicine. This composition, supported by international experts, ensures that what is done is based on state of the art research and experiences from practice, closely related to on-going projects, and that findings can be integrated in practice and study programmes, disseminated to practitioners nationally and published internationally.
Positioned at the intersection of co-design, service design and service innovation, the cluster makes use of an iterative approach modelled on innovation approaches. It involves cluster members in identifying and iteratively working on six key topics in work-groups to explore, document and evaluate how co-creative service design approaches may lead to successful service innovation in health care services. Through this five-year initiative CCSDI aims to develop new knowledge and competence on co-creative research-based service innovation that can help the health care services tackle the challenges they face.