Skypass develops an innovative software application that allows online retailers to apply for customs refunds on returned goods. Today's customs solutions do not meet the growing demand for efficient return processes, and Skypass plan on filling the void in the ecommerce industry.
Today, online retailers get up to 50 % of packages in return from customers (Dagens Næringsliv, 2019). The online retailers pay customs fees when they ship a package to the customer, but do not get the fees refunded when the package is returned. The process of applying for customs refunds is so complex and time-consuming that online retailers give up on applying, hence settling for millions in losses.
Documenting that a product has been returned requires that the online fashion retailer can refer to where the product is listed in all customs and shipment forms. The necessary forms come from different actors in the value chain and contain thousands of goods. Organizing the documents and finding the required information about each returned product is therefore an impossible task to do manually.
Skypass addresses this issue by offering a platform that organizes all of the shipment and customs data on behalf of the online retailer. By developing the system based on new technology, Skypass can automatically generate customs refund applications. This way Skypass minimizes losses related to returned goods for online retailers.
In the project, Skypass has signed commercial contracts with two large online retailers, and agreed on a pilot project with a large fashion brand. Skypass has also raised 3MNOK in private funding during the project period. Today, the team is working on further developing the product to contribute to more sustainable management of returns in e-commerce.
Prosjektet har resultert i at det nå finnes en løsning på markedet som kan hjelpe norske og utenlandske bedrifter med tollrefusjon på sine returvarer. Dette gir de små og mellomstore bedriftene muligheten til å konkurrere med gigantene, og det skaper et insentiv til å drive med etterrettelig fortolling. I dag har Skypass inngått kontrakt med to store aktører, og jobber nå med å få ut løsningen på det bredere markedet.