eGovernment Monitor

A massive digitalisation of public services is under way. The main challenge in this development is to ensure that the new online services effectively address the real needs of the citizens, businesses and governmental agencies. The Norwegian Ministry of Government Administration and Reform published recently a white paper called "An Information Society for All," which paves the way for an exciting new policy for public online services, based on open standards and universal design. A system to monitor th is development is needed to better understand this field and to provide a better understanding of how to build good online service for the citizens and enterprises. The proposed project will build on the successful EIAO project and develop a demonstrator of an online monitor for benchmarking eGovernment performance in four areas: - Accessibility - Transparency - Efficiency - Impact A coherent assessment methodology with a set of specific indicators within each area will be developed. The indicators will be based on the state of the art, IT policies, and data gathered through workshops with municipalities, counties and other governmental agencies. When possible, automated metrics will be developed; otherwise, online surveys and expert advice will be used. The results will be presented online in a way that supports flexible and customizable data views. An online simulation model will support eGovernment policy making and facilitating citizen participation. The eGovMon project will provide a basis for a sta ble yet extensible eGovernment evaluation framework. All project results will be released under an open license; and all the software produced will be published as open source software. In that way, the project results will provide a sound basis for the i mplementation of the eGovMon demonstrator and further development.